Terms of service
These terms govern use of this website and, unless a signed statement of work says otherwise, our design engagements. If anything here conflicts with a signed agreement, the signed agreement wins.
Who we are
Pandelion Ltd, a design consultancy registered in the United Kingdom. Contact: hello@pandelion.co.uk.
Engagements & scope
Every engagement is defined in a written proposal or statement of work: the scope, acceptance criteria, and a not-to-exceed cap. Work outside the agreed scope either reorders the current queue or starts under a new cap, always with your written agreement first. Website content (including pricing ranges) is indicative, not an offer.
Fees & payment
We bill actual time up to the agreed cap, supported by daily time logs. Invoices are payable within 30 days. If we hit a cap early, billing stops there. Late payment may pause work and accrues statutory interest under the UK Late Payment of Commercial Debts (Interest) Act.
Your responsibilities
Capped work depends on momentum: you agree to provide timely access to the people, systems, and materials the engagement needs, and to review deliverables within the window agreed in the statement of work. Delays on your side may consume the cap.
Intellectual property
On full payment, the deliverables created for you are yours. We keep ownership of our pre-existing methods, tools, and templates, with a licence for you to use them as embedded in the deliverables. We may describe the engagement anonymously in our portfolio unless your NDA says otherwise, named credit only with your written consent.
Confidentiality
Each side keeps the other's confidential information confidential, during and after the engagement. We're used to working under NDA, most of our case studies are anonymised for exactly this reason, and we'll sign yours or provide ours.
Liability
Our total liability for an engagement is capped at the fees you paid for it. Neither side is liable for indirect or consequential losses. Nothing here limits liability that can't legally be limited. Design recommendations are advice: decisions about deploying them in safety-critical or regulated environments, and the required certification, remain yours.
Ending an engagement
Either side may end an ongoing engagement with 30 days' written notice. You pay for work done up to the end date; we hand over everything produced, in your tools. Sprint caps and milestones already underway complete under their agreed terms.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions? hello@pandelion.co.uk.